Following a review of the previous sessions, this module explores the art of reflective listening. Showing a client you’re listening involves more than head-nodding and “looking interested.” Take a deep look into three (3) types of reflections (Repetition, Simple-Paraphrase, and Complex Paraphrase). Practice them! Cautions to consider as participants enhance their listening skills and the twelve (12) roadblocks to listening are provided.
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